Effective Date: December 31, 2024

At 4Live Media, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (the “Site”), as well as the rights and choices you have regarding your information. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

Introduction

4Live Media (“we,” “us,” or “our”) is a media solution company operating across the Gulf Cooperation Council (GCC) countries. Our services include Web Design & Development, Graphic Design, Video Productions, and LED Wall Rental services. Our operations are compliant with the relevant privacy laws and regulations in the GCC region, including the Personal Data Protection Law (PDPL) and other local privacy-related laws.

By using our Site and engaging with our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you visit our website or interact with our services:

• Personal Identification Information: This includes information such as your name, email address, phone number, company name, and any other information you provide to us through forms, inquiries, or customer support.
• Website Usage Data: This includes information collected automatically about your use of our website, such as IP address, browser type, device type, pages visited, and time spent on each page. This data helps us analyze and improve the functionality of our website.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about your browsing behavior on our site. These technologies allow us to personalize your experience, analyze usage patterns, and enhance the performance of our site.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services, including Web Design & Development, Graphic Design, Video Production, and LED Wall Rental services.
• To respond to your inquiries and provide customer support.
• To process and manage your orders and requests.
• To communicate with you regarding your account, transactions, and important updates.
• To enhance the user experience on our website.
• To comply with legal obligations and enforce our policies.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and providing services, such as hosting providers, payment processors, and communication platforms. These third parties are required to maintain the confidentiality of your information and use it only for the purposes for which it was provided.

We may also disclose your information if required by law, in response to legal processes, or to protect our rights or the rights of others.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Once your information is no longer needed, we will take reasonable steps to securely delete or anonymize it.

Data Protection and Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to sensitive data.

However, please note that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Under the Personal Data Protection Law (PDPL) and other applicable laws, you have the following rights regarding your personal data:

• Right to Access: You may request access to the personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request the deletion of your personal data, subject to legal requirements.
• Right to Restrict Processing: You may request the restriction of processing of your personal data under certain circumstances.
• Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes.
• Right to Data Portability: You may request the transfer of your personal data to another data controller, where applicable.

To exercise any of these rights, please contact us at info@4livemedia.com

Regional Compliance – Personal Data Protection Law (PDPL)

As a company operating in the GCC region, we comply with the Personal Data Protection Law (PDPL) in effect within the GCC countries, including any specific data protection regulations applicable to each jurisdiction. The PDPL governs the collection, processing, and protection of personal data, ensuring that businesses handle personal data in a lawful, fair, and transparent manner.

In accordance with the PDPL, we are committed to:

• Processing your personal data in a manner that respects your privacy.
• Ensuring that personal data is accurate, complete, and up-to-date.
• Implementing appropriate security measures to protect your personal data.
• Providing you with clear and transparent information about how your personal data is used.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Although we primarily operate within the GCC region, your personal data may be transferred to and stored on servers located outside of your country of residence. By using our website, you consent to the transfer and processing of your personal data in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: info@4livemedia.com
Phone: +966-567-43-5054
Address: 4LiveMedia, Riyadh, Saudi Arabia